Cancellation & Refund Policy

Last Updated: August 17, 2026

This Cancellation & Refund Policy applies to services provided by CN Technologies Private Limited, operating under the brand name ControlN.

By purchasing or engaging our services, you acknowledge and agree to the terms outlined below.

1. Cancellation Policy

A client may request cancellation of a service or project by contacting us through our official contact details.

Cancellation requests should be made as early as possible.

Once development, design, configuration, hosting setup, domain registration, marketing activities, or other project work has started, cancellation may be subject to applicable charges.

2. Cancellation Before Work Begins

If a project is cancelled before any substantial work has started, we may review the request and determine whether an advance payment is eligible for a refund.

Any non-refundable third-party expenses already incurred will be deducted from the refundable amount.

Examples may include:

Domain registration charges
Hosting charges
Premium themes
Premium plugins
Software licenses
API charges
Other third-party service charges

3. Cancellation After Work Has Started

If cancellation is requested after work has started, the refund amount will depend on the amount of work completed and expenses already incurred.

Charges may apply for:

Design work completed
Development work completed
Content work completed
Website configuration
Hosting setup
Domain registration
Third-party licenses
API integration
Marketing activities
Other project-related expenses

Work already completed may not be refundable.

4. Advance Payments

Advance payments are used to allocate resources and begin work on a project.

Once work has commenced, the advance payment may be treated as payment toward work already performed and project-related expenses.

Therefore, advance payments are not automatically refundable after project work has started.

Refund eligibility will be determined based on the individual project agreement and applicable law.

5. Domain and Hosting Services

Payments made for domain registration, domain renewal, hosting, SSL certificates, server services, or other third-party infrastructure may be non-refundable once the service has been purchased or activated.

Refunds for such services may also be subject to the refund policy of the respective third-party provider.

6. Premium Plugins, Themes, Software and Licenses

Payments made for third-party software, premium WordPress themes, plugins, templates, licenses, APIs, or other digital products may be non-refundable once purchased or activated.

Where a third-party provider offers a refund, the refund will be subject to that provider’s terms and conditions.

7. Digital Marketing and Advertising Services

Payments related to digital marketing, advertising campaigns, social media promotions, SEO activities, or other marketing services may not be refundable once the work or campaign has started.

Advertising budgets paid to third-party advertising platforms are generally subject to the policies of those platforms.

8. Website Development and Design

For website design and development projects, refunds will be evaluated based on the project stage.

If design or development work has already been completed, the corresponding amount may be deducted from any approved refund.

Customized work, including website layouts, UI/UX designs, graphics, development, integrations, and configurations, may not be refundable once delivered or substantially completed.

9. Client Delays

A project may be delayed if the client does not provide required content, information, approvals, credentials, feedback, or other materials within a reasonable time.

Client delays do not automatically create an entitlement to a refund.

10. Change of Mind

Refunds are not guaranteed simply because a client changes their mind after purchasing a service or after work has started.

Where customized work has already been performed, charges may apply for the work completed.

11. Duplicate Payments

If a client accidentally makes a duplicate payment for the same service, the client should contact us as soon as possible.

After verification, the duplicate amount may be refunded through an appropriate payment method, subject to applicable transaction charges and processing conditions.

12. Approved Refunds

If a refund is approved, we will communicate the applicable refund amount and expected processing procedure to the client.

Refund processing time may depend on the payment method, bank, payment gateway, or financial institution involved.

The refund may be made using the original payment method where reasonably possible.

13. Non-Refundable Situations

A refund may not be available in circumstances including:

Work has already been completed
Customized services have already been delivered
Third-party services have already been purchased
Domain or hosting services have been activated
Premium licenses have been purchased
Advertising campaigns have already started
SEO or marketing work has already been performed
The client has approved the completed work
The client fails to provide required information or materials
The client violates the agreed project terms
The service has already been substantially delivered

This list is not exhaustive and will be considered together with the applicable project agreement and applicable law.

14. Refund Request Process

To request cancellation or a refund, please contact us with:

Client name
Company name, if applicable
Service or project name
Invoice or payment reference
Date of payment
Reason for the request
Relevant supporting information

We may request additional information to verify the request.

15. Project-Specific Agreements

If a separate quotation, proposal, contract, invoice, work order, or service agreement contains specific cancellation or refund terms, those terms may apply to the relevant project.

In case of a conflict, the specific written agreement may take precedence to the extent permitted by applicable law.

16. Policy Changes

CN Technologies Private Limited reserves the right to modify this Cancellation & Refund Policy from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.

17. Contact Us

For cancellation or refund-related enquiries, please contact:

CN Technologies Private Limited

Brand: ControlN

Address:
No. 6 santhosh complex aishwarya nagar , palani road , udumalpet – 642126

Email: hari@controln.in

Phone: +91 97872 41221

Website: controln.in

18. Acknowledgement

By purchasing or using our services, you acknowledge that you have read and understood this Cancellation & Refund Policy.